Frequently Asked Questions
What is included in my Annual Assembly Registration?
Access to the Annual Assembly event platform, on-demand access to all educational sessions until May 20, 2021, access to the Job Fair and special events, as well as all networking events and chat features.
What time zone is the event based on?
All times are listed in Central Standard Time (CST). You may change your time zone in the "Schedule" tab to reflect your preferred time zone.
Why am I unable to select my CE credit designation?
Please ensure you are using the latest version of your web browser (preferably Google Chrome or Firefox). If you are still unable to select your credit type designation, please notify AAHPM staff at This email address is being protected from spambots. You need JavaScript enabled to view it. .
Why am I unable to change my CE credit designation after selection?
After you make your CE credit type designation you are locked into that type of credit – you may only claim one type of credit i.e. CME, NCPD, Social Work, ACPE, CME with AAFP, or Attendance only. If you need to change your designation due to incorrect selection, please notify AAHPM staff at This email address is being protected from spambots. You need JavaScript enabled to view it. .
Why am I unable to claim credit for a live session and recording that occurred at the same time?
Starting Tuesday, February 23, you will be able to evaluate and claim credit for all sessions - live and on-demand. Due to administrative complexities, you can only access evaluations and claim credits for up to one hour per timeslot until Tuesday, February 23, 2021 (i.e. W200A = 0.5 CE + W200B = 0.5 CE, for 1 CE hour total from 11:15am-12:15pm timeslot). We apologize for the inconvenience.
- Live event: Up to 11.75 credit hours
- Recording: Up to 48* credit hours
*Number of NCPD/CME/MOC credits subject to change upon speaker availability.
Will we be able to print a single certificate that lists all sessions attended, or do we need to print one for each session?
You will receive one certificate with the total amount of credits you claimed for the Annual Assembly. You can obtain a list of all the sessions you attended by clicking the “My Certificate” tab and selecting “Transcript” in the dropdown. Transcripts are not available for the “Attendance Only” designation.
When will the session be available for on-demand viewing?
The sessions are pre-recorded and automatically posted back to the gallery 1-2 hours after the completion of the session.
How long will the educational content be available for on demand access?
All content will be available for on-demand access until May 20, 2021.
How do I add the Annual Assembly virtual background?
The background images are available for download on the Assembly platform homepage. Assistance with loading the background image into Zoom is available here.
What are the different networking opportunities this year?
AAHPM and HPNA are hosting several networking events. You can find these events in the Schedule portion of the Assembly event platform. Many events take place in the Remo Virtual Platform. These events start with the Opening Reception on Tuesday evening, Coffee Chats each morning, and informal networking sessions during most break times.
You can also join your colleagues in small groups or one-on-one for an information conversation or topic-based conversation during these events in the Networking and Chat area of the Assembly platform. You must be registered and logged into access these opportunities.
What are the different engagement opportunities this year?
There are several opportunities for engagement outside of the educational and poster sessions. Our sponsors and exhibitors have virtual booths with content and staff to connect with. We are offering several fun and casual events such as Diversity, Equity, and Inclusion activities, Trivia, Cooking Demonstrations, and many more. There are also several independent activities such as the pet photo contest, puzzles, yoga, and meditation. Check the Schedule and Wellness and Activity Center of the platform for additional information.
I see some activities offer the opportunity to win prizes. How will prize winners be notified? How will winners receive their prize?
Some of the engagement activities offer the opportunity to win prizes. See the specific details of that activity on the Wellness and Activity Center page. All winners will be announced the week of February 22.
For more FAQs, registered users can visit the Annual Assembly event platform.